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Terms That Govern Your Account With Us

Before you open an account or make any deposit through Touch 'n Go eWallet, Boost, or GrabPay, take a moment to read the conditions that apply to your use of this platform.

Account TermsPayment ConditionsPrivacy & DataJurisdiction RulesContact Rights
mega888ewallet Terms That Govern Your Account With Us
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We keep your account data and transaction records secure using SSL encryption across all connections — whether you log in via mobile browser or the app on your Android device. Your payment details for Touch 'n Go eWallet, Boost, or GrabPay are never stored on our servers beyond what is needed to process a transaction and meet record-keeping obligations under applicable law.

Data Retention

We retain account and transaction data only as long as legally required. You may request a summary of the data we hold on your account at any time through live chat.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No third-party advertising cookies are placed without your consent.

Account Security

Login requires your registered mobile number and OTP verification. If you suspect unauthorised access, lock your account immediately via the Security tab in Settings.

Right to Request Changes

You have the right to correct, update or request deletion of personal data we hold. Submit this through our in-app ticket system with your account ID attached.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about how these terms apply to your account, how your data is handled, or if you want to request a change to your account details, reach us through any of the channels below. We handle legal and account policy queries separately from general support — flag your message with the word 'Policy' so it reaches the right team.

Live Chat Reach our account team via live chat inside your account dashboard. Flag your message as a policy query and a dedicated agent will handle it.
Email Support Send policy, data or terms queries to our support email. Include your account username and the subject line 'Legal Query' for faster routing.
In-App Ticket Submit a formal ticket through the Help section in the mobile app. Policy requests submitted this way receive a written response with a reference number.

Common Legal Questions About Your Account

These are the legal questions we hear most from account holders in Malaysia. Each answer reflects the actual policy in effect — not generic advice. If your situation is not covered here, submit a ticket through the app.

Access to this platform is available where local law permits. If you are based in Malaysia, Malaysian law governs your account and any disputes that arise from its use.

Yes. Submit a data access request via the in-app ticket system with your account username. We will respond with a summary of what we hold within the timeframe required by applicable law.

Account data is retained for a period required by law after closure. After that period, personal data is deleted from active systems. Transaction records may be held longer for regulatory compliance.

No payment credentials are stored beyond what is needed to complete a transaction. Once a deposit clears, your Touch 'n Go eWallet or Boost details are not retained in our active database.

We notify account holders via the contact details on file before any material change to these terms takes effect. Minor clarifications may be updated without advance notice but are logged with a revision date.

Contact us via live chat immediately and flag it as a policy dispute. Attach your transaction reference number. We will investigate and respond with findings before any further action is taken.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.